Insights

Shaped by industry experience and curiosity, these posts explore AI in the enterprise—from adoption and governance to emerging opportunities and future challenges.
The views expressed are my own.

Post	Published / Title
	September 2026 Can losing a customer be a success?
	September 2026 An agent is an agent is an agent?
	September 2026 Your AI passed the test. Did your customer notice?
	September 2026 Can AI act deliberately?
	August 2026 We are scaling AI autonomy at machine speed. Is accountability keeping up?
	August 2026 Interaction resolved successfully. Are we sure, though?
	August 2026 Personal? Personalized? Same difference?
	August 2026 Hammering a square peg into a round hole?
	August 2026 Is AI the Swiss Army Knife of the 21st century?
	July 2026 Do customers need to know who helps them?
	July 2026 Are we asking AI the wrong question?
	July 2026 Why even the greatest technology can fail.
	July 2026 AI doesn't create value. Better results do.
	June 2026 Guardrails – AI needs them, but so do humans.
	June 2026 Is AI the better human? That depends.
	June 2026 Bring the problem to AI, not AI to the problem.